Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Shop Streets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://whatstrendingnow.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@whatstrendingnow.store
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@whatstrendingnow.store
Everything works; I am happy
The product looks great and works as described, happy with my purchase. Thanks to the store!
The product is beautiful like the pictures.
I ordered this item on 25 March. It came after month maybe because of the situation about Covid-19. The item came with a little crushed box, but everything is good. In the box was all equipments (measure cup, aroma diffuser, remote control and AC adaptor) nothing is missing. I tested the item, it worked excellent about this moment. The aroma is slight and not so strong but this is because of the essential oil. When it works, it's noiseless. I highly recommend you this store and this item. 5 stars.
The goods came in time, corresponds to the description and workable.
It's all right, after Tmall in the area for 2 weeks.
I am happy with it all the cover is a little crooked but does not fall on.
Aromalamp works 12 meters well. It's hot. At night we put with mint oils, sleep hard after it. Moisturizing did not notice, but the smell is worth it. It is desirable to wash after each waste, because the piezoelement begins to clog with the remains of oils. Shines unobtrusive, also works quietly. As soon as the water ends, automatically turns off. The measuring cup is inside the lamp.
Works as expected, quality seems to be good.
Diffuser finally arrived! It took longer than was promised. But I am happy that it works and looks like the picture. The parcel included: 1. diffuser consisting of 2 parts (base and lid) 2. measure cup for water 3. AC adapter 4. remote control (with batteries, worked straight away) 5. manual in English I added water and a few drops of aroma oil, switched it on and it works. Why I like it: - it produces enough vapor - it changes colours - there is a timer (1, 3, 6 hours) - two modes: continuous vapor and intermittent vapor - I like small humming sound when it works - Trickling of water is so calming - it looks like real wood (but actually plastic) Let's see how long it will last! p.s.: my friend has the same diffuser but bought in Helsinki. We tried it at work. You should keep an eye on a water level cos if all water evaporates (it will eventually) and diffuser is still on, it can overheat and burn so be careful.
I order 2 times again for a gift. This time the courier of Mail brought itself and for free) everything is fine, everything works. In the remote, the battery. With the store did not communicate, the need was not sent quickly. In total from payment to delivery 6 days. I ordered from the Russian Federation. se works how loud. Like laptop about thank you!⭐⭐⭐⭐⭐
Great one, super fast 2 days to Portugal
Diffuser stylish, everything works) I will try on
Very good and nice diffuser
The air humidifier received in good condition, everything works-lighting, remote control, well refreshing and flavoring air, works quietly, delivery fast, thank you very much to the store, I recommend to everyone, five-star evaluation.
It came without any damage, it works fine
Shipping was really fast it was in Hungary in a week. Second time ordered this product. I aü satosfied with it. Works perfectly.
Thank you
Very long shipment, although ordered from the Russian Federation. the store explained that disinfect the goods for so long. The air humidifier is very cool. There was a battery in the remote. Everything works.
Recommend only come with box mixed, no damage to the product.
The product corresponds to the description, we include at night every day for a month, aromatic oils I recommend buying everything for a bath in the chain of stores! Purchase satisfied.
Excellent product quality, very bad packaging
Delivery in 4 days
Product spectacular. Workmanship, design and quality inquestionáveis. Is very beautiful, with air exquisite. Congratulations on quality!
great product. works very good and looks great
Though the delivery time was a bit long due to the present situation, but it finally arrived. It’s wonderful and perfectly working. Thanks KBAYBO.
Perfect. Beautiful and fragrant
I'm super happy with the humidifier has come to me in 4 day s, I 've tried it all day it works properly, the very useful remote control, all right, I am very guided by the opinion of buyers and store, highly recommended I will continue to buy. Thank you
Everything works. Beautiful design. Only the volume of water is still less than 400. About 300.
While I like everything)
Packaging was very destroyed. Pack poorly secured. Thankfully inside nothing to do happen. All works so as you need
The goods went long enough. The box was very much wrinkled, I thought the goods would also be damaged, but everything is fine. Works, its function performs, but I think it is more suitable for rooms with a small area. The power cord is inserted into the bottom because of this humidifier is not hard, swinging
Good product, plastics quality, when working does not noise, does not leak. Delivered in 22 days, the store is sociable, I recommend the store! :)
1000/10
product exactly according to the description.
Excellent aroma diffuser for your money!