Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Shop Streets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://whatstrendingnow.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@whatstrendingnow.store
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@whatstrendingnow.store
It's OK. The store as promised to put a small gift but nice, everything works. All that should be regulated by the daughter is very satisfied so I advise all this seller
Delivered by courier to the house within 7 days, good goods.
Excellent glasses
The parcel came in 11 days in Hmao, the glasses are good
Thank you, very satisfied! Viar helmet is very cool! Not a real feeling of immersion, the sound of the headphones is impressive, full of delight. The phone Xiaomi S2 perfectly approached the box, the diagonal of the phone is 6 inches. We watch the whole family in turn. I'm happy to buy this device! Thank you to the store, honest and reliable. As a gift put a keychain and a napkin, very nice! Delivery in time with full tracking .. I will recommend to my friends and friends. I recommend the store and the goods!
Glasses are good for their price, delivery in Russia is fast, 3 days to Petrozavodsk, courier to doors
The goods came days for 10, there is a small gift .. the box is whole, but inside the earphone is broken. photo attached
very good and fast shipping!
Excellent!!!
The goods received thanks to the store
Normal glasses, the description correspond, the phone climbs 6.59 inches, but there is no cuir code settings, for the evening relatively it turned out to adjust the phone under the glasses, Description correspond, I recommend the store and the store
Very good recommend Super
I ordered points 27.02.2020, and already 05.03.2020 received courier in Saratov. Delivery is fast. The glasses are packed in a postal envelope, and the store additionally packed in a bubble film and a box. All finished without damage, so the packaging is excellent. Everything was packed very tightly. The seller is very sociable, he told everything, notified everything. Track tracked. The product itself fully corresponds to the description. Made qualitatively, the quality of plastic is very good. In the kit the seller put a gift. Points checked in a couple of applications, everything works. It will be a gift to his son on Dr. I think he will be happy. In general, I'm very pleased. You can take it. I recommend this store. Well, in the meantime, bye!!!!
Very blastro sent and very blastro arrived the parcel, everything is fine, got whole, the store as promised to pack in the air shell the goods and all the hood, as a gift a cool keychain! Tnaks for gift. Recommended!!!
Walked for more than 6 weeks, waited a very long time. The goods are satisfied, the courier delivered to the apartment intact, the packaging is quite decent. Lenses without scratches, all that should move and press-move and press. Under the size of the head is adjustable, but a little pressure on the nose, still the thing is not light. Sound acceptable, movies to watch will come down. The phone Xiaomi Redmi Note 7 fits snugly, both in the case and without. He did not communicate with the store, but he sent a pretty cute keychain as a gift. In general, the purchase is very satisfied, for its price the goods are good.
It Goes to my Best V.R Collection. Thx For It.