Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Shop Streets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://whatstrendingnow.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@whatstrendingnow.store
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@whatstrendingnow.store
Sent quickly, came to the Kiev region For 3 weeks to new mail. Packed well. Installed-everything works, only the sound of the call is duplicated on the call panel. The store is very sociable, prompted and helped with the choice of the panel, replied quickly. I am very pleased with the purchase. Recommend. Dear Seller, Thank you very much for your help and service. I'm very satisfied with communication with you and purchaising of your good.
Super
To say that the sales are excellent, means nothing to say. There were problems with the lot because of the coronavirus, the store decided everything. If it was possible to put 10 stars I would do it. Now about the parcel. The goods are good, quality, works properly. I'll set it up again. Thank you. Take it, you will not regret it. Analogs in Russia are much more expensive.
Order came in 7 days, everything works
All as stated, came in 3 days from Moscow.
Everything works fine. The desired color was not available in Russia, sent from China was about a month.
Shipping 1,5 months, parcel tracked. Packed well, the boxes are not wrinkled. Everything came whole, complete set. The intercom works fine. All buttons, descriptions and instructions in the Russian language. The panel has infrared illumination and the camera mode "night". There is no choice of its melody, only 6 built-in melodies. Screen grit is high. But in general, an excellent option.
It came in 4 days to Moscow. I take the third intercom while everyone works. connected to the access intercom, two to the coordinate through the MSC unit, one to the digital unit of the MC-XL. the intercom corresponds to the description, the only thing I would like is the viewing angle, the calling panel, more. the store is sociable, all questions answered as a gift sent a 32 GB memory card. Seller and shop advise.
Intercom is normal for your money, the store is excellent. I recommend
Delivery is fast. Small viewing angle. The length of the wire was enough without extension.
Fast delivery 4 days. Installed quickly. From the old wire left. Everything is clear in colors. The call is excellent, the video is excellent picture too. Let's see how much passes. I took my parents to the house. The cable 30 meters works fine. I recommend. Delivered from Russia with an integrated unit. I recommend. The store answers quickly. Very fast
Excellent device, with lock control, video quality is normal
Not yet installed, but checked everything works. 12 V power from the monitor is, although they write that for the lock you need a separate power supply.
Got it, thank you. Instruction in Russian language. I'll check it out.