Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Shop Streets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://whatstrendingnow.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@whatstrendingnow.store
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@whatstrendingnow.store
I really liked this backpack! All exactly with the description of the goods on the site of the store. Cloth is dense, sewn very reliably and neatly. The straps in the shoulder area are soft, sewn very fair. Lightning all workers. Great goods! Packed very well, reliable. The goods received one day after the order! Home delivered a very good and pleasant Courier!
Very cool backpack. The quality was very much surprised. For such money is a very, very profitable purchase.
In the Moscow region, the backpack came in 3 days, ordered from the Russian Federation, the courier brought it home. Well packed. The backpack is very high quality. All seams are even, no scuffs and an unpleasant smell. All straps and trim under the skin are very pleasant to the touch, dense tapes on the straps, good locks. The magnet closes smoothly. On the outer pockets for the bottle there is a button and an elastic band, so that the pocket can be increased. The bottom of the backpack is large and dense. The straps are very well sewn and stitched, so you can wear gravity for a long time without harm to the backpack I think you can. Inside, even there is a narrow compartment, I suppose, for the handle. very satisfied.
Great backpack. We have to take it!
Brought in two days. The quality is sooooo good, it's for people made. I'm happy with the purchase. Worried about the lack of pockets, but they are enough. Front and back two vertical
Very cool backpack! Quality is fine! Delivery from Russia to the Moscow region-super fast
AMAZING bag! It a bit larger than I thought it would be, but it is perfect!
Delivery to Moscow in 3 days! The backpack is super, sewn smoothly, the threads do not stick out, there are no smells, for this money just super! Laptop (15) got in without problems, there are pockets for the tablet and phone
Finished in 2 days!!! The fastest delivery from alishki to me. The first impressions are very good. If something goes wrong, I'll add a tip.
It came in 3 days, a great backpack
Quite big :) Quality is very good for it's price. Thanks!
Instant delivery in SPB-2 days to the door. Backpack of exceptionally high quality, both on internal and external finishing, and on accessories. It looks great on me, but I have a height of 156 cm) Chic thing, thank you to the store!
The backpack is really cool. Does not look cheap at all. I really like it. True, for my maiden back, in my opinion, it looks big :( everything is very neat and qualitatively stitched
Design good Very like
Chic, beautiful color, interesting design