Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Shop Streets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://whatstrendingnow.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@whatstrendingnow.store
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@whatstrendingnow.store
I liked the goods very much, there were no problems with delivery. Seller recommend.
I ordered the boxes for my birthday and sister. Delivery: 2 days after the goods sent to me contacted courier service, brought 5 days after the order, which is very cool. Goods: Very good caskets, do not smell, pleasant to the touch, came intact. Were well packed. Minus: there was no key in one box!
Really beautiful וטוב Woody large I recommend ההכי good
Very high quality, I'm happy.
Delivery two weeks in Kuzbass, waiting for a sale, she turned out to be strange, had to order from China, since from Russia was much more expensive than before the sale. In vain worried, packed perfectly. Thank you.
Such as in the photo of the store. The casket is beautiful, made of leatherette, inside of suede. It was almost 2 months. Packed was an excellent seller, so everything is whole. Thank you.
Delivery fast! Very cool thing, I advise!
The order was delivered quickly. Quality is good. The only thing when ordering did not notice that the sidewalls do not open.
Quality very good, recommend! Took about 1 month and half coming to Portugal.
Very well done. All lines are flat, the threads do not stick out, the color is even. Take it, you will not regret it
Description exact. Packing is great. Very nice.
Ordered 08.03.20, received 08.04.20 exactly a month, just an amazing casket, I'm delighted, large and comfortable, very many compartments, inside velvet soft fabric, mirror, there is a smell but I think will fade out, track number was tracked to the Post Office itself, packed was very good, recommend!
Thank you, delivery fast! The product corresponds to its description, was carefully packed.
Very convenient thing! thanks to the store!
Many offices, well done
Came quickly. Detailed tracked. If you see in the mail application that the package from "Baikal-hankai" is coming to you, then know that this is not a boat motor, but a box. No scratches and marriage. Made neatly. Inside there are enough compartments, not a large mirror and one key. Partitions of drawers can be removed. They're made of cardboard. In general, everything is fine.
ordered March 17, received April 4. Excellent! exactly like picture. It looks small but it is very roomy, you can put a lot in it!! Excellent packaging. I recommend!!