Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Shop Streets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://whatstrendingnow.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@whatstrendingnow.store
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@whatstrendingnow.store
Thank you to the store, delivery month, packed well in the air mattress, the glasses themselves perform their function well, not a bad toy, addition to the phone, redmy Note 5 gets well.
Very good. Everything is perfect.
Cool sociable store! The glasses are true Chinese fake on the shaincon, and the lens fell out of the hole. But he inserted a lens and glasses securely assembled. And clear. What for 1 thousand with a penny luxury you can not buy, so I'm very pleased with the purchase and service. The seller is sociable, thank you) and this is the main thing! And what is the content of the service? That's it. That because of the quarantine, I ordered glasses on March 24th. Today is May 6th. And I got glasses from the Courier! Man MN brought! At the closed border with China did not forget about me! There you go.
Points came in two days. 30.04 ordered, 02.05 brought. They are normal in quality, but there are shortcomings. The spring holder for the smartphone is fastened with tiny self-nuts, which immediately fell off, had to put them on the glue. Before you buy them, make sure your smartphone has a gyroscope, otherwise like me, have to buy a new smart, 5 times cheaper, but in which this sensor is, for use in glasses. There is a special VR program compatibility. A, in general, the goods are good. The price is great. You can take it.
Lost on the way, bad service.
Price-quality is excellent.
The order came quickly, by courier service. The glasses are good, the lenses are adjustable, the son is happy.
Normal glasses. A little lack of adjustment of lenses-on some games a little blurred. Sent quickly.
I received the parcel. All OK. Thank you.
All as in the description, everyone is happy)))))
The goods reached 30 days to Minsk, Belarus. Everything corresponds to the description. I ordered glasses with Bluetooth joystick. As promised, I received a gift-keychain. Checked-everything works without problems. VR glasses are convenient because you can adjust the lens (closer on) for each eye separately, the width of the eyes also have adjustment, sliding or blending both lenses symmetrically. It is also very convenient that the phone does not need to clip in the clip, as in other glasses, but just put it and they press the back cover when closing it. Very satisfied with the purchase. I recommend the product and the store.
The parcel was 10 days, the quality is super! Protested in different video norms. The remote is not tested.
Very good. i recommend to purchase.